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Matta Enterprises LLC - Product Return Policy

 

Effective Date: July 1, 2023

 

Thank you for shopping with Matta Enterprises LLC. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a product. To ensure a smooth return process, please review our 14-day product return policy outlined below:

 

1. Eligibility:

- To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

- Customized or personalized products are not eligible for return unless there is a manufacturing defect or damage during transit.

- Food products are not eligible for return what so ever.

- Products that are non-returnable due to hygiene reasons (e.g., personal care items, intimate apparel, etc.) will be clearly mentioned at the time of purchase.

 

2. Timeframe:

- You have 14 calendar days from the date of product delivery to initiate a return.

- After the 14-day period has elapsed, we are unable to process any return requests.

 

3. Return Process:

- To initiate a return, please contact our customer support team via email within the 14-day return window.

- Provide your order details, including the product(s) you wish to return, reason for return, and any supporting documentation such as photographs if applicable.

- Our customer support team will respond to you shortly thereafter, and provide you with a return authorization number (RMA) if deemed eligible.

 

4. Return Shipping:

- Customers are responsible for the shipping costs associated with the return, unless the return is due to a manufacturing defect or damage during transit.

- We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the product.

- Return shipping costs will not be refunded unless otherwise specified by Matta Enterprises LLC.

 

5. Inspection and Refund:

- Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in point 1.

- If the return is approved, a refund will be issued to the original payment method within 7 business days.

- Refunds will include the purchase price of the product minus any applicable restocking fees or return shipping costs (if the customer is responsible for the return shipping).

 

6. Exchanges:

- We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item separately.

 

Please note that Matta Enterprises LLC reserves the right to refuse returns that do not meet the eligibility criteria or are outside the designated return window.

 

If you have any questions or require further assistance, please contact our customer support team, at mattaenterprisesllc@gmail.com and we will be happy to assist you.

 

Matta Enterprises LLC reserves the right to modify or update this return policy at any time without prior notice.