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Terms Of Service

Customer Service Policy

At Matta Enterprises LLC, we are committed to providing exceptional customer service and ensuring that our customers have a positive experience with our products and services. Our customer service policy outlines our commitment to meeting customer needs, resolving issues promptly, and maintaining open lines of communication.

 

1. Customer Satisfaction:

a. We prioritize customer satisfaction and aim to exceed customer expectations in every interaction.

b. We strive to provide accurate and detailed information about our products and services to help customers make informed decisions.

 

2. Responsiveness:

a. We understand the importance of timely responses and commit to addressing customer inquiries, concerns, and issues promptly.

   b. We aim to acknowledge customer communications within 24-48 hours and provide resolution or a progress update within a reasonable timeframe.

 

3. Respect and Professionalism:

a. We treat every customer with respect, empathy, and professionalism, regardless of their background or circumstances.

b. Our customer service representatives are trained to listen actively, show understanding, and maintain a courteous and polite demeanor at all times.

 

4. Problem Resolution:

   a. We are committed to resolving customer issues effectively and efficiently.

   b. Our customer service team will work diligently to investigate and resolve complaints, aiming    for a satisfactory resolution for the customer.

 

5. Clear Communication:

   a. We strive for clear and transparent communication with our customers.

   b. We provide accurate and concise information regarding product specifications, pricing, policies, and any relevant updates.

 

6. Continuous Improvement:

   a. We are dedicated to continuously improving our customer service processes and practices.

   b. Customer feedback is highly valued, and we actively encourage customers to provide their input and suggestions to help us enhance our services.

 

7. Privacy and Data Security:

   a. We take customer privacy and data security seriously.

   b. We handle customer information in accordance with applicable privacy laws and maintain appropriate safeguards to protect customer data.

 

8. Training and Development:

a. Our customer service representatives undergo regular training and development programs to enhance their skills, product knowledge, and customer service capabilities.

 

This customer service policy serves as a guideline for all employees at Matta Enterprises LLC and reflects our commitment to delivering exceptional service to our valued customers. We appreciate your business and strive to ensure your satisfaction at all times.

 

Please feel free to contact us if you have any questions or require further assistance.

Return Policy

Effective Date: July 1, 2023

 

Thank you for shopping with Matta Enterprises LLC. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a product. To ensure a smooth return process, please review our 14-day product return policy outlined below:

 

1. Eligibility:

- To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

- Customized or personalized products are not eligible for return unless there is a manufacturing defect or damage during transit.

- Food products are not eligible for return what so ever.

- Products that are non-returnable due to hygiene reasons (e.g., personal care items, intimate apparel, etc.) will be clearly mentioned at the time of purchase.

 

2. Timeframe:

   - You have 14 calendar days from the date of product delivery to initiate a return.

   - After the 14-day period has elapsed, we are unable to process any return requests.

 

3. Return Process:

- To initiate a return, please contact our customer support team via email within the 14-day return window.

- Provide your order details, including the product(s) you wish to return, reason for return, and any supporting documentation such as photographs if applicable.

- Our customer support team will respond to you shortly thereafter, and  provide you with a return authorization number (RMA) if deemed eligible.

 

4. Return Shipping:

- Customers are responsible for the shipping costs associated with the return, unless the return is due to a manufacturing defect or damage during transit.

- We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the product.

- Return shipping costs will not be refunded unless otherwise specified by Matta Enterprises LLC.

 

5. Inspection and Refund:

- Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in point 1.

- If the return is approved, a refund will be issued to the original payment method within 7 business days.

- Refunds will include the purchase price of the product minus any applicable restocking fees or return shipping costs (if the customer is responsible for the return shipping).

 

6. Exchanges:

- We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item separately.

 

Please note that Matta Enterprises LLC reserves the right to refuse returns that do not meet the eligibility criteria or are outside the designated return window.

 

If you have any questions or require further assistance, please contact our customer support team, at mattaenterprisesllc@gmail.com and we will be happy to assist you.

 

Matta Enterprises LLC reserves the right to modify or update this return policy at any time without prior notice.

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